Manage all incidents within the defined work flow.
This Specific Goal looks to ensure that test incidents (including defects) are managed and resolved appropriately.
SP4.1 Decide on test incidents in configuration control board
There is a structured defect record with categories and classifications defined and mandated. Is there a robust defect tracking work flow identified and followed to ensure that all defects are raised in consistent manner?
A responsible group of people actively analyse all test incidents raised.
SP 4.2 Perform appropriate action to fix the test incident
Appropriate activities concerning the fix, re-test (and regression test) are undertaken.
SP 4.3 Track the status of test incidents
It also looks to ensure that the status of defects are tracked and reported upon throughout their life cycle. Other attributes may also be tracked, such as severity. This is an important element of monitoring and control.